Sueted Van

Case Study: Sueted

At the time of writing this article, we are in the midst of a global pandemic. COVID-19 has changed everything – from how we socialise, to how we shop – and businesses have had to adjust accordingly. But will these changes be permanent? 

We spoke to the founder of fashion company Sueted, Dolapo Adeyemi, to find out her perspective as a forward-thinking business owner. 

Sueted takes the in-store shopping experience to customers’ doorsteps by providing mobile boutiques fitted with premium mobile fitting rooms at the point of delivery. The company launched before the Coronavirus pandemic hit the UK, back in September 2019; Dolapo talked us through the inspiration for the business, her predictions on how COVID-19 will affect people’s shopping habits, and why she chose Quotax to insure her unique vehicle.

Tell us about Sueted. What do you offer your clients and customers, and what makes you unique?

Sueted takes the in-store experience to customers’ doorsteps by providing mobile boutiques with premium fitting rooms at the point of delivery. Our instant return option eliminates our shoppers’ return journey and shrinks the retailer’s return window by up to 90%. Sueted is able to provide triple bottom line value (people, profit, planet) to retailers in 3 different ways:

Delivery
We deliver to shoppers’ homes or offices. They try on items in their order on the spot in our mobile boutique and we help by taking back any returns to the retailer.

Popup
By running pop-ups with Sueted, brands can now enjoy true omnichannel retail by having access to very flexible high-footfall areas while saving on the set-up costs

Ads and Window Displays
Retailers can advertise their brand on any of the 4 sides of the van and stores can set up creative mobile window displays on the go.

Where did the idea come from and when did the company launch? 

We wanted to provide an opportunity for retailers to offer a special experience to their customers by allowing customers to order clothing items, try them on and choose the ones they want. We designed our elaborate vehicle to be a unique, premium offering.

After creating and testing the vehicle, we launched in September 2019 and popped up in locations such as Westfield Stratford and other centres with high street stores. We are proud to say that things really took off and the brands we have been working with have had a great experience working with this concept. 

Who is your target audience? What benefits can you offer them?

Our target audience is retailers. We offer them convenience, a time-saving solution and we save them money.

Instead of having a courier van make a second journey to a customer’s home to pick up returns, the delivery journey doubles as the return journey, immediately reducing the potential carbon footprint by half and significantly reducing the cost of returns.  

Also, disputes as to the reasons for the customers returns are eliminated since the quality and appearance of an item is verified at the point of delivery and a customer cannot claim to have received a damaged item if they  happen to damage it in the process of handling it post-delivery.

On the customer side, they don’t have to worry about going to the post office or waiting at home to make a return; they can immediately return any unwanted item once it has been tried on in the Sueted vehicle.

The bottom line is that retailers are saving money by not throwing away damaged items which, in turn, is beneficial to the planet. 

This process also reduces the number of delivery vans polluting the

environment. We don’t want customers returning items they have worn. It’s wasteful and we want

to change that.

Has the business changed or evolved since it first launched? Have you been able to operate during the lockdown?

A lot of things have happened since we launched, and we unfortunately had to close operations as shopping in a small enclosed space isn’t something we have been able to market.

That’s a great shame. It does sound like your business model is ideal for shoppers who are social distancing though?

Yes, it is suitable for shoppers who are social distancing. We are trying to establish the safest way to

reopen, as we are exploring options to be able to sterilise the van in between customers, so that people may be comfortable knowing that they are stepping into a virus-free space.

Do you think people’s shopping habits will change drastically as a result of the COVID-19 pandemic? What impact do you think this will have on the fashion industry?

Yes, I think people’s shopping behaviours will change a lot. Many changes are happening in the fashion industry right now. With modelling shows all cancelled, brands are seeking more clarity on, and new ideas for, how they can present their collections to customers. We do see this as a positive change as the fashion industry can be very wasteful, especially when it comes to showing collections on runways. 

The pandemic has forced people to act, instead of just talking about these issues. A lot of things are going to change in the fashion world.

Sueted Van

Lady shopping in the Sueted Van

Shopping is sociable. As social distancing comes to an end, with our business model customers will be able to come to our Sueted vehicle with a friend, still social distancing. With Sueted, even online shopping can also be sociable.

For retailers who are purely online, the only point of contact they have with their customers is at the point of delivery and it isn’t properly managed. We see this as a missed opportunity, and something to turn into a positive experience for customers.

What does the future hold for Sueted? Have you considered how this model could be used for other products aside from clothing? If so, is that something you would consider?

We have actually had a few events with a tea company. They had a show in a square outside and they showcased their products and had samples available, which raised awareness of their brand.

Here at Sueted we are about delivering experiences.

When looking to have your vehicle insured, what did you feel was important to consider?

Our vehicle is very unique and unusual, and some people therefore gave us ridiculously high quotes and terms which we just couldn’t accept. Eventually we narrowed it down to a small handful and chose Quotax.

Sueted Van

Inside the Sueted Van

We were really lucky to find Quotax. 

How did you discover Quotax?

I think I found them online. Discovering Quotax really was a very lucky find.

Why did you decide to work with Quotax for your insurance cover?

Two things were a major factor for us: cost and responsiveness.

Every time we phoned Quotax we had someone to talk to, and it just felt right. With some of their competitors I was being put through to an off-shore call centre and felt pushed around. With Quotax it was a much more human interaction, which is what Sueted is all about!

Would you recommend Quotax for vehicle insurance? Tell us why.

I remember my first call to Quotax. It was at around 4pm. I’d forgotten that I had needed to cancel my insurance and suddenly found myself in a situation where I was unable to put my drivers on the road, which meant it was impossible to work. 

Quotax saved the day with their speed and responsiveness and their customer service was excellent. 

 

Are you looking for an insurance quote? No matter how weird and wonderful your vehicle may be, we are here to help. Get in touch with our team today for a competitive quote.

Important Information following the Covid-19 Pandemic

The current Coronavirus outbreak has placed the Nation in an unimaginable and worrying time, with unprecedented pressures being placed on the NHS, businesses and individuals. The country is facing the prospect of extended restrictions to our movements; the dedicated NHS staff risk their own lives to save others on a daily basis. Whilst all this is happening it is having a huge impact on our clients and their livelihoods. Please be assured we are doing everything possible to support you during this time.

How Quotax is supporting our clients during this difficult period

In response to the government’s latest measures we have taken the decision to temporarily close our offices to protect both our staff and customers. Please rest assured we have a robust business continuity plan in operation which has enabled all of our team to work successfully from home and you are able to contact us in all the usual ways.

A number of our clients have called to discuss options to reduce their monthly outgoings at this difficult time. Please see below a list of frequently asked questions with answers that may give some guidance.

Your Questions answered

If I pay by Direct Debit can I defer my payment whilst the current crisis is ongoing?

If you pay by Direct Debit your Premium Funding will almost certainly have been arranged by Close Brothers Premium Finance. At Quotax we are able to make minor changes to your plan (we can sometimes alter a payment date by a few days). Any significant changes you require to make will need to be directed to Close Brothers Premium Finance. They can be contacted on 0333 321 8566, please quote your reference number when calling them, this can be found on the documentation that they sent you when the loan was arranged.

I paid my policy in full; can I now get my money back and pay monthly?

If you have already paid in full we are unable to now move you onto a monthly direct debit scheme mid term.

I am unable to make my Insurance payment what can I do

If you have an annual Insurance policy which is due for renewal and you are unable to meet that expense please talk to one of the Quotax Customer Service team about setting up a monthly plan with Close Brothers Premium Finance.

If you are already paying by Monthly Direct Debit and you are unable to make the next payment call the Quotax Team, they may be able to change the payment date, alternatively call Close Premium Funding on 0333 321 8566 and remember to have your reference number to hand.

I want to cancel my policy can I do this?

If you are taking your vehicle off the road you can cancel your Insurance Policy. Please remember that some charges are made when a policy is cancelled, therefore the return premium may not be exactly pro-rata to the time that you have had on cover. If any incident has been reported during the policy year the Insurer may decline to offer a refund. Please be aware that you may lose some of your No Claims Bonus if you have not completed a full year of Insurance cover. You must also declare your vehicle SORN if you are keeping it off the road and uninsured.

If you are paying your premium by Direct Debit (with Close Premium Finance) and you cancel your policy we will obtain a refund of premium from your insurer (subject to no claims having been made in the policy year). The refund will be calculated in accordance with your policy wording and terms of business. We will use this refund to offset the outstanding balance owed to Close Brothers Premium Finance. In some instances, the refund from the Insurer (please refer to your policy booklet for scale of return) may not be sufficient to settle the balance to the Premium Finance Company. If this is the case you will be responsible for the outstanding amount.

Before you decide to cancel your policy please carefully consider the following

All vehicles are required to be insured that are taxed. It is possible to declare your vehicle SORN as long as the vehicle is not on a public road; it is however a requirement that any vehicles kept on a public road must have minimum levels of cover.

It is also a Public and Private Hire licensing requirement with most Councils that your vehicle should be Insured for Hire and Reward for the duration of plate, please therefore check with your Licensing Authority or TFL before cancelling.

If you are paying for your vehicle on finance/lease or a similar scheme most finance providers stipulate that the vehicle must be insured comprehensively for the duration of the finance agreement, before deciding to cancel please check with you Finance provider

Are there any alternatives to cancelling my policy?

Some of our Insurers will give the option to reduce cover to Social Domestic and Pleasure only if you are not using the vehicle for Hire and Reward, please speak with your local Plating Council first as it is usually a requirement that the vehicle is covered for Hire and Reward whilst plated.

Can I freeze my Insurance?

Insurers have not traditionally allowed cover to be frozen or premium holidays to be taken.

Are you still able to offer a 24/7 claims service?

Yes – all of our providers have comprehensive business continuity plans in place which have been implemented, please contact our claims departments in the normal ways.

We have been working closely with our insurer panel to support our Taxi Driver clients whilst they look to diversify their activities in order to maintain some level of income during this difficult period.

We have negotiated the following extensions in cover with our Insurer Panel for the duration of the crisis and in the case of Antilo Insurance for one month only (this will be reviewed at the end of one month)

Markerstudy, we can now confirm that, on a temporary basis during the Corona Virus crisis, policy cover is extended to cover all Taxi policies to deliver fast food, collection and delivery of prescriptions, food/grocery shopping and small parcel delivery. This extension of cover is provided completely free of charge.

Haven Insurance, we can now confirm that, on a temporary basis during the Corona Virus crisis, policy cover is extended to cover all Taxi policies to deliver fast food, collection and delivery of prescriptions, food/grocery shopping and small parcel delivery. This extension of cover is provided completely free of charge.

Antilo, we can now confirm that, for one month only during the Corona Virus crisis, policy cover is extended to cover all Taxi policies to deliver fast food, collection and delivery of prescriptions, food/grocery shopping and small parcel delivery. This extension of cover is provided completely free of charge.

ERS, we can now confirm that, on a temporary basis during the Corona Virus crisis, policy cover for Taxis can be extended to cover journeys delivering fast food, collection and the delivery of prescriptions, food/grocery shopping and small parcel delivery. This extension of cover is provided completely free of charge. You will need to call our office in order for us to notify ERS that you intend to carry out this type of work so that they can endorse your policy to cover this.

Allianz, we can now confirm that, we are able to extend cover for the Carriage of Goods.
. You will need to call our office in order for us to notify Allianz that you intend to carry out this type of work so that they can endorse your policy to cover this.

In all cases we must advise you that the goods that you will be transporting will NOT be insured but the journey itself will be. This means, if the goods transported are DAMAGED or LOST during transit, no cover will be in place.

Should you wish to insure the goods that you are transporting, please contact us and we will be able to quote for a separate “Goods in Transit” policy.

Finally

Please remember we are here to offer help and support to you. We can only make changes to your policy that the Insurer has agreed. The Insurers are reviewing what changes can be made to their policies regularly and the options may change. Our staff are working from home taking large volumes of calls so the wait times may be longer than you might ordinarily expect. Thank you for your understanding with this.

We hope that you and your families remain safe and well.

Kindest regards,

Daniel Fosker and all of the Quotax team.

Quota Ice Cream Van Insurance

5 Surprising Facts About Ice-Cream Vans

The humble ice-cream van is a childhood staple for many of us and this tradition has fortunately lived on despite the ease in which frozen foods can be bought from supermarkets. But this wasn’t always the case. When mobile ice-cream vendors first hit the streets of the UK refrigeration was expensive and rare – meaning households relied on deliveries of chilled or frozen food.

When researching for this article, we were surprised to find that flavoured ice products are by no means a recent invention. As far back as the first century AD, Emperor Nero was reported to send runners to the nearby mountains to collect snow, then had it flavoured – in what can only be described as the first recorded slushie.

Yet, the concept of a portable store for frozen products didn’t surface until the mid-1800s. According to Honours Ice Cream, in 1850AD horse-drawn carriages could be seen selling ice-cream around the UK, captured in sketches and photographs of the time period.

So the first surprising fact about ice-cream vans is: they’ve been around for a lot longer than you think. But there are several more facts which will surprise you:

1. The first soft ice-cream was a complete accident

Today, Carvel is a well-known American ice-cream brand, but you might be surprised to know the company’s namesake, Tom Carvel, invented soft ice-cream by mistake. According to Wikipedia, Tom Carvel was seen selling ice-cream from his van as far back as 1929, but the concept of selling it in a soft form only emerged in 1934 – due to a flat tyre.

You see, Tom Carvel was selling ice-cream during memorial day – a day of remembrance for World War 1 – when his tyre went flat. Rather than let this get him down, Tom decided to sell the partially melted ice-cream from his truck. To his surprise, the customers actually preferred the softer texture and he sold out completely in just two days.

The concept was a hit and Carvel is still going today, more than 80 years on.

2. Ice-cream vans used to announce their presence by ringing a handbell

Today, ice-cream vans are likely to play catchy songs like the Teddy Bears Picnic or Greensleeves. But this hasn’t always been the case. According to the BBC, ice-cream vans used to announce their presence by ringing a handbell.

One crafty entrepreneur even took this one step further and covered his van in sleigh bells. The jingling sounds worked so well that he added them to the rest of his 12-strong fleet of vans.

For fans of psychology, you may think there’s something very Pavlovian about this…

3. The most popular ice-cream van song, Greensleeves, is a nod to Henry VIII

The most successful UK ice-cream van brand is Mr Whippy, which took inspiration from the success of Mister Softee in the US. Its founder, Dominic Facchino, was a big fan of Henry VIII who is (wrongly) credited with composing Greensleeves for Anne Boleyn.

Mr Facchino loved it so much, he made sure Greensleeves was played from all of the vans in his fleet, and the tune quickly became associated with the British summertime.

4. Up until 2013 there were strict regulations on ice-cream vans

Dominic Facchino will no doubt have been disappointed by the ‘Code of Practice on
Noise from Ice-Cream Van Chimes Etc.’ which was introduced in 1982 and limited chimes to 4-second bursts. Hardly the tribute to Henry VIII he wanted.

Fortunately for fans of ice-cream tunes, in 2013 the Government relaxed these regulations, tripling the time to 12 seconds and allowing the tunes to sound every two minutes rather than just three.

5. Quotax can insure your ice-cream van

Quotax offers free advice for anyone looking to insure their vehicle, and ice-cream vans aren’t the only unusual vehicle we can help with: horse-boxes, recovery vans, skip trucks and of course – our most popular service – taxis.

If you’ve got a vehicle you’re looking to insure, why not give us a call today on 020 8691 9691, or drop us an email over on our Contact Page. It won’t cost you anything to get a quote – you might be surprised by just how many things we insure!

Important Information regarding our Deptford office

In response to the government’s latest Social Distancing measures, we have taken the tough decision to no longer meet with our valued customers face to face. With this in mind, our office based on site at Ascott Cab Company, Blackhorse Road, Deptford will be temporarily closed.

Please rest assured, we have a comprehensive business continuity plan to ensure we continue to support you through these difficult times.

We want to reassure you we are very much still open for business and will work tirelessly to offer you the same professional advice and guidance during these uncertain times. Please feel free to contact us in all the normal ways;

  • Contacting us via phone: 0208 691 9691
  • You can send us documents to us via our business whatsapp on: 07853 411043
  • You can contact our administration team (and forward requested documents) via email on: admin@quotax.net
  • You can chat with our experts on our online chat facility on our website
  • You can request a call back on our website
  • If you have had a claim please contact our claims line on 0203 928 7337. If you would like to contact your insurer directly, a list of our insurers’ claims numbers can be found at www.quotax.net/how-to-claim/

We remain as always committed to the health and wellbeing of our employees and the people and communities we serve. We will continue to keep you informed using the best information and guidance available to us.

Feefo Customer Service Gold Award 2020

Quotax is pleased to announce that they have been awarded by Feefo the Gold Trusted Service Award.

This trusted award is given to businesses for top tier service with average ratings of over 4.5 out of 5 in the Feefo independent reviews. In the past 12 month Quotax has scored an average of 4.7 out of 5.

We would like to give a huge thanks to our staff for delivering exceptional customer service and most of all to our clients for voting and putting your trust in us.

To view more of our award-winning services, visit our website for more info!

Happy Anniversary Holly Platt

Happy Anniversary! This month marks Holly Platt’s 10 year anniversary at Quotax.

Holly has worked tirelessly delivering exceptional customer service to our clients over the years.

Holly Platt

Holly initially joined Quotax as an administrator and has being promoted several times since and has recently been made Customer Services Manager.

We would like to take this opportunity to thank Holly for her contribution towards the growth of Quotax and we wish her many more years of happiness and success.

Dean Richardson Southern Title First Defence

London Taxi Driver Dean Richardson makes his first defence of his Southern Area Title

Dean Richardson First Defence

London Taxi Driver Dean Richardson makes his first defence of his Southern Area Title against Konrad Stempkowski on 14th March at York Hall, Bethnal Green.

Richardson, from South Ruislip, is returning to the ring for the first time since winning the title back in September, with a second round knockout of Nathan Graham.

Stempkowski has an impressive record to date, having had 11 bouts with 9 wins and will be his first crack at a professional title which Richardson is keen to hang on to.

All of the Quotax team wish you the very best on the 14th Dean!!!!

Modern car accident involving two cars on the road in Thailand

Crash For Cash Scams: All You need to Know

Fraudulent claims have been in the headlines for several years as companies in the UK insurance industry battle criminal gangs and their ever-evolving scams, making millions out of ordinary motorists in the process.

Figures show that in 2016 insurers discovered 150,000 fraudulent claims totalling up to a whopping £1.3 billion. This led to insurers spending up to £200 million to identify and shut down the fraudulent claims.

In this article, we tell you what to look out for if you suspect you’ve been targeted for a scam and how to avoid being a victim of a fraudulent claim. Read more

quotax office thumbnail london taxi toy

Quotax Anniversary: 15 Years in Insurance Broking

This year, we’re celebrating our fifteenth anniversary! Since 2004, we at Quotax have kept a steady momentum to become a leader for Commercial Vehicle Insurance in the UK.

We’ve come a long way since our beginnings and that’s thanks in large part not only to our amazing clients but our fantastic team of dedicated staff.

Over the course of our fifteen years, we like to think we’ve fulfilled our founder’s original vision and then some. Read more below to find out more about our fascinating history. Read more

fast food deliver driver knocking on customer's door

5 Things You Need to Know About Fast Food Delivery Insurance

If you’re a delivery driver and in need of fast food delivery insurance, few insurance companies can offer you a better deal than Quotax.

We offer easy to afford cover for your vehicle where you require Comprehensive, Third Party Fire and Theft or Third Party Only.

Following a large number of calls into our office from drivers struggling to find any Insurer that would cover their car annually for both fast food delivery and everyday car use, we have managed to secure an exclusive scheme.

To discover more about what Quotax can offer you with our insurance, we have put together five things that you need to know about our delivery driver insurance!

Read more